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Free Shipping for Purchases

Shipping and Delivery

.Get Free Shipping on qualified items without hidden fees

Mezord Shop has Free Shipping everyday on thousands of our products, saving you some valuable cash on accessories. Some restrictions do apply. Here’s the details:

Free shipping offer is valid only on qualified items. Eligible items are identified on their product information page. They can also be identified in your shopping cart.

Shipping method will be selected by Mezord Shop. Free shipping orders will be delivered via a standard ground shipping method selected by Mezord Shop or our direct-ship manufacturers/fulfillment centers. Express shipping orders are not eligible for Free Shipping.

Offer does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon.

The time for shipping until the product reaches you ranges from 15 to 25 days

Mezord Shop reserves the right to end or change this Free Shipping offer at any time.

FAQ 

Orders 

Do I have to pay for customs charges on my orders?

Unfortunately, Mezord Shop is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Mezord Shop. For more in depth information, we would suggest contacting your local customs office.

What if I have not received my order?

If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses in. Feel free to contact us at info@mezord.com for an update on the status of an order.

How can I pay for my order?

Mezord Shop has got your back! We accept the following payment cards: Visa, Visa Debit and MasterCard. We also accept PayPal payments.

Is it safe to order online?

You can rest assured that shopping with Mezord Shop is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

Can I make changes to my order?

Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.

What should I do if I receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at info@mezord.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.

Delivery

What are my delivery options?

All orders are delivered using our worldwide e-packet shipping method. As we stock inventory in various warehouses across the globe, this is the most efficient method of delivery.

What countries do you deliver to?

We currently deliver to all countries except for the following:

  • North Korea
  • Cuba
  • Iran
  • Sudan
  • Libya
  • Yemen
  • Syria

How long does delivery take?

  • Delivery typically takes between 15 – 25 business days.

Returns & Refunds

What is your returns policy?

  • Items must be returned within 14 days of receipt.
  • Items must be undamaged
  • Items must have all tags attached and be in original packaging

Do you offer free returns?

Unfortunately, we do not offer free returns. Any returns costs will be at your own expense.

What if my product is faulty?

We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at info@mezord.com, with images of the faulty product and we will be in touch to resolve the issue.

How long does it take to process my return?

We aim to process your return as soon as possible, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us at info@mezord.com with the proof of postage information from your return carrier receipt and we will investigate this further.

How can I track the status of my return?

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.